MeKat support
Email support@martinezsolutionsaz.com for MeKat questions, app issues, accessibility help, privacy requests or a security concern. MeKat is operated by Martinez Solutions LLC in Arizona, United States.
MeKat is in development for iPhone and is not yet publicly available on the App Store. We have not announced a release date. This page does not create an account or enroll a mailing list.
Help us understand the problem
Include a short description of what happened, what you expected, and the steps that led to it. If you have a development build, include its version and your iPhone/iOS version when relevant.
Remove private information from screenshots. Do not send passwords, sign-in codes, payment information, private lesson answers or someone else’s personal records. If a security issue involves sensitive details, ask us how to share them safely before sending an attachment.
Privacy and deletion requests
Use “Privacy request” in your email subject and describe the request, such as access, correction or deletion. We may need proportionate verification before disclosing or changing information.
Local reset removes app learning records and is different from deleting a hosted account. Public accounts are not enabled in the current development version. Before accounts launch, the app must offer an in-app deletion request and explain applicable retention exceptions. If you believe a child under 13 sent us personal information, tell us so we can investigate and take appropriate action.
Apple purchases and subscriptions
This website does not sell subscriptions or take card details. If you have an Apple purchase associated with a later or authorized app version, Apple’s subscription settings handle cancellation and its refund service handles refund requests.
Removing the app or deleting an account does not cancel an Apple subscription. Contact MeKat support about access or restore problems; never email a full payment-card number.